SHEIN Reviews
611 Reviews
5 Stars
77
4 Stars
352
3 Stars
7
2 Stars
7
1 Star
168
Good Value
3.0
Price & Quality
3.2
Shipping & Delivery
2.9
Customer Service
3.0
Return Policy
2.8
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Absolutely fantastic. I love their items and they are great for the price. Delivery is always quick. I had one problem with an item after approximately 10 orders and they sorted it immediately. They are great and find them better than some of the bigger, more well know brand companies. Thanks SHEIN.
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In my opinion, additional fees should be given more precisely, like a delivery rules
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1. They say orders over £35 free postage. It's not true. My order was over £160 and I got charged £41 handling fee. My order was over £250 as doubled up on some items due to sizes being a bit strange.
2. When a large order is delivered, it comes in a few parcels. When returning them in a few parcels, you only get one label. The post office can only scan it as one parcel. If you parcels do not arrive together chances are that you will only get refunded for one parcel. Today I am £90 down on a return that was sent in 2 packages.
I have kept a handful of items, that should have been cheap but due to the handling fee and not getting a full refund have turned out to be expensive.
It is IMPOSSIBLE to speak to anyone. No phone number, no e-mail address. I have managed to find one via google but contact details are shocking and their automate BOT is beyond useless.
Clothes are great, but be aware of these issues if making a return/purchasing a large order.
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Their designs are gorgeous, so many I would buy. The price is fantastic. I think people need to ge realistic about quality for price. They aren't pretending to be a high end fashion house, after all.
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According to the tracking, it has arrived in the country since the 3rd of May and was supposed to receive them by the 8th of May but in vain!!! F Nothing!
When i contacted them, they told me perhaps i have to pay tax that's why it's not coming BUT HOW WILL I KNOW if nobody contacted me to pay for it? Or it hasn't been mentioned anywhere by the tracking. How will i know how much i have to pay and where to pay????
Without mentioning that's a long time from the 3rd of May till today; 12th of May!! Very POOR service!!! Don't rely on their stupid date or tracking for getting your delivery on time!!
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The customer service in SHEIN app is pits , their automated system sucks
Really frustrated
This was my first and probably last I ordered from SHEIN!!!!
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I lost my investment capital and profits trading online, they kept on requesting for extra funds before a withdrawal request can be accepted and processed, in the end, I lost all my money. All efforts to reach out to their customer support desk had declined, I found it very hard to move on. God so kind I followed a broadcast that teaches on how scammed victims can recover their fund through the help of Gavin ray a recovery specialist, I contacted his email provided for consultation, I got feedback after some hours and I was asked to provide all legal details concerning my investment, I did exactly what they instructed me to do without delay, to my greatest surprise I was able to recover my money back including my profit which my capital generated. I said I will not hold this to myself but share it to the public so that all scammed victims can get their funds back. Contact his email:gavinray78@gmail.com or whatsapp +1 352 322 2096
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I lost 75% of my savings funds to an online trading scam. I felt so foolish I trusted the wrong investment company. The help arrived in the form of a professional legal team. A friend who has the same similar problem told me that I have a good case and a very high chance of getting my money back from the scammers, she told me to contact wiki support so I decided to try so i contacted them via email, wikihelpdesks@ gmail. com
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