SHEIN Reviews

Rating: 3.77 - 44 Reviews
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices. Based on 44 customer reviews from our shopper community, SHEIN’s overall rating is 3.77 out of 5 stars and 73% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 83% of reviewers consider SHEIN overall a good value option, based on a rating of 3.67 from 6 votes. Most consumers are generally satisfied with Shipping & Delivery (3.67 / 6 reviews), Return Policy (3.0 / 1 review), Customer Service (4.14 / 7 reviews) and Price & Quality (4.0 / 4 reviews) SHEIN offers.
Customer Reviews
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Overall Rating

  • 5 Stars

    27
  • 4 Stars

    3
  • 3 Stars

    2
  • 2 Stars

    1
  • 1 Stars

    11
  • Good Value
    Rating: 3.67 - 0 Review
    3.67
  • Price & Quality
    Rating: 4.0 - 0 Review
    4.0
  • Shipping & Delivery
    Rating: 3.67 - 0 Review
    3.67
  • Customer Service
    Rating: 4.14 - 0 Review
    4.14
  • Return Policy
    Rating: 3.0 - 0 Review
    3.0

All Reviews

smallduck606
Rating: 5.0 - 0 Review
" I LOVE SHEIN!!SO cheap SO nice!! "
I absolutely adore this shop it is so cheap and such brilliant clothes, when something was too big i sent it back and got a full refund honestly love buying from this shop 10000/10 recommend it and there clothes are so nice
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TylerAdams
Rating: 1.0 - 0 Review
"***BEWARE GREAT REVIEWS*** I didn't… "
***BEWARE GREAT REVIEWS*** I didn't buy from this site. I was scammed from another site which has a set-up like this one. I have done some research that indicates the same people are running numerous sites and when the reviews get too bad, they either close down and set up new sites under different names or they flood the site with so-called 'great' reviews. Consumers need to be aware of this.
2 things to look out for:
1. All these 'great' reviews post on the same day.
2. They sound like advertisements.
The good reviews usually have no specifics about a purchase so keep reading until you see the reviews from people who quote dates & amounts or order numbers.
Good luck folks.
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yellowtiger692
Rating: 1.0 - 0 Review
" I’m really not satisfied with SHEIN "
I’m really not satisfied with SHEIN! Really, don’t buy anything from this website.
I ordered some things at the end of February. When I look at the track & trace, it’s says it’s still in China. Mailing the support line doesn’t help at all: I always receive the same mail: them apologizing but they’re not doing anything about it!!! Really disappointed
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ticklishostrich365
Rating: 5.0 - 0 Review
" Now I love me some fashion nova but… "
Now I love me some fashion nova but shein is becoming one of my favs lol fast shipping,good quality,great prices.
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brownpanda994
Rating: 1.0 - 0 Review
" SHEIN.com "
SHEIN.com
I shop online a lot, but I have to say no website has disappeared me more that Shein.com. Based on my purchase, I do not believe this company has a solid guid for Sizing, as all items I purchased in Medium all fit either too tight or large.

This company is not ready to put their name on any clothing. But worse I believe this company is falsely advertising items they are selling. I believe they show pictures of one thing and sell another. This is a shameless/undignified and morally corrupt thing to do. Possibly fraud? Not sure.

Shame on you Shein.com.
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Vincent.Welch
Rating: 4.0 - 0 Review
" Decent but know what you're getting into "
This a cheap and cheerful type of scenario. The clothes are fine but quality is low. Don't buy anything that hasn't already got reviews from other people and be prepared to just donate any clothes that don't fit to charity which is possible as they're so cheap.
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PatLowe
Rating: 5.0 - 0 Review
" This is my order number-… "
This is my order number- GSHM6X00C000284

I ordered a package on march 14th. I know it's only been a few days but it's been stuck in Hong Kong for two. I'm worried that because of the corona virus my package won't be shipped out to Canada. This is the most money I've ever spent on an order I'll be devastated if it doesn't come! Please let me know what's up with my order.
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yellowbutterfly996
Rating: 3.0 - 0 Review
" Overall good experience, but tracking-system needs to be improved: "
Original post- 1 star:
Received an email on february the 20th, where it said my order was shipped. When I try to track the package, it still says that it's in transit, which it has been since the 1st of march! There's no other way to get in contact with Shein, unless you write a review.
I would just like to know, where my package is. I've been waiting on it, since february the 20th!

Edited post- 3 stars:
So my order arrived, although late. But I want to give props to Shein for handling the situation in a calm and professional matter. I was offered 300 shein points as a compensation and of course a refund, if my order could not be delivered. I'm giving them three stars instead of one, because of the good service and because I love the clothes as per usual. However, I do think you should try to improve your tracking-system, so that the customer has the latest update on where the package is.
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PeytonHicks
Rating: 1.0 - 0 Review
"I have never had a worst experience… "
I have never had a worst experience with website then Shein. First of all every time I sign in with my email they tell me that someone already has my email, BUT THAT IS ME !, I signed up a month or so ago with that same email. So now they’re telling me to sign up with another email. I can’t sign up with another email because my order came from the original one which they’re telling me doesn’t exist. For two weeks now I’ve been trying to return an item that is too small and I cannot get through to Shein to get my label.
All I want to do is to make a return. If i don’t succeed I will never shop at this company again. Bad business.!!!
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Jeffery.Evans
Rating: 1.0 - 0 Review
" thank you for allowing my review. "
thank you for allowing my review.
the products were not to my liking and within one week I submitted a refund request.
the refund was denied due to 'SWIMWEAR & LINGERIE' are not refundable. I was surprised as this is contrary to the constant reminder during purchasing that refunds are easy and fast. very disappointing.
I will not be purchasing products from this company.
consumer 03/2020 order: GSHM5J00U0003C1
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tinydog730
Rating: 5.0 - 0 Review
" Whoever created this app is a genius!!! "
Shein is a shopping experience indeed. Best only shopping I have ever had. I love how interactive the site is. You can gain points by entering into contests, tuning into live videos and playing games. Shipping is swift and the giveaways are a plus. Definitely my favorite place to shop.
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greenkoala413
Rating: 1.0 - 0 Review
" Never received my refund for item that i returned...Done with them "
Never will I order from this company Shein ever again Ord'd two Kimonos...one was great and kept the other was way too big. Did not receive a return slip and took a lot of time finding where to send back. Finally got an email with an address to return and have never (one month ago) gotten my refund on my Visa charge...They need better customer service...Never again will I buy from them even though their prices are great and the clothes are nice....
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JudyRomero
Rating: 5.0 - 0 Review
" Excellent company reliable and never… "
Excellent company reliable and never run into any problems with them.
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BillieCarr
Rating: 1.0 - 0 Review
" Not everything can be returned"
We purchased two swimsuits and nowhere did the website say they couldn't be returned. I wasn't able to log into my account and sent two emails with no response. I then participated in the live chat and finally got a rep who said my items were not returnable. I am very disappointed in this company and will never order from them again! Warning....don't buy any swim suits from them...they are very poor quality, won't fit and you can't return them!!!!!
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EileenOrtiz
Rating: 5.0 - 0 Review
" great clothes at great prices i always shop here. "
i often buy from shein the prices are great for what you get ive only ever had to return an item once only because it was too big.they refunded me the day after they recieved it back which is good concidering it says up to 9 days for refund.some clothes arent as good as the picture shows but if you check reviews first some show customers pictures then decide if you want to buy the item.
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Customer Questions & Answers

How long will my order take to get to me? approx? is this company located outside of the usa?
My order took four to five weeks. The clothes weren't at all how they looked online either.
By DevonMoreno
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I am american size large. what size should i order? i have heard these clothes are made for asian ladies.
It's better for you to check the measurements fir each
By Pearl.Perkins
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I have been trying to track my order without success. i would like a telephone number for customer service to speak to someone
Yes, no phone no., bad reviews will get their attention immediately. Worst online shopping experience ever.
By CelinaMason
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All of these 5 star reviews are a little sketchy to me. the diction is always the same. fishy, fishy.
I agree they email me constantly to change my negative review.... Beware!!!!!
By AdrianHall
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Is it safe to shop from the sheinside app and are their clothes good quality?
I personally have only ever purchased off of their website. I got my clothes in a good period of time and sure some of the clothes didn't fit the way I needed them too but that's the risk you take buying online without trying something on. I found the clothes to be a good quality. I would compare the quality of items I received to be similar to that of like forever 21 or urban planet. No where is going to be perfect and you have to use your discretion when purchasing something. Obviously you're not going to get this intricate beautifully crafted A+++ quality item for like $13, but I would say the quality was better than I had expected given the pricing.
By Gary.Rodriquez
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