SHEIN Reviews

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices. Based on 611 customer reviews from our shopper community, SHEIN’s overall rating is 3.27 out of 5 stars and 71% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 64% of reviewers consider SHEIN overall a good value option, based on a rating of 2.97 from 39 votes. Most consumers are generally satisfied with Price & Quality (3.16 / 32 reviews) SHEIN offers. The most common issues with SHEIN are around Shipping & Delivery, Return Policy and Customer Service based on a rating of 2.91, 2.80 and 2.95.

3.3

611 Reviews

Overall Rating

5 Stars

77

4 Stars

352

3 Stars

7

2 Stars

7

1 Star

168

Good Value

3.0

Price & Quality

3.2

Shipping & Delivery

2.9

Customer Service

3.0

Return Policy

2.8

All Reviews (611)
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LiamV5344
May 07, 2024
"FANTASTIC"

Absolutely fantastic. I love their items and they are great for the price. Delivery is always quick. I had one problem with an item after approximately 10 orders and they sorted it immediately. They are great and find them better than some of the bigger, more well know brand companies. Thanks SHEIN.

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ZoeShaw
May 12, 2023
"Orders over £160"
I ordered items for £170 and chose 2 items for £8.5. I got my money back but £19.44 was missing. I contacted the chat and was told me it is a handling fee. With such a large order, I do not look in subtotal to they hide something. I need pay so I pay. I advise you to be careful what additional fees they add, because instead of paying £17 I paid £37
In my opinion, additional fees should be given more precisely, like a delivery rules
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silverwolf372
May 12, 2023
"Hi hi hi"
Hi. I go to pick up my package, but the last name is written wrong and I can't pick up the package. said to contact you. should be - Zygaityte. and the computer is shown to them - Ygaityte. one letter is missing, what should I do now? I can't collect my package. I am very disappointed in shein...
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DianneRodriguez
May 12, 2023
"absolutely disgusted"
absolutely disgusted! ordered over £90 worth of clothes with my daughters with the money from family and friends for their birthday (matching outfits for them as they wanted) 4/5 items missing, contacted customer service with proof via picture of what arrived and labelled what was missing only to have a reply a few hours later to say there is no missing items! no reply to say the missing items will be sent out or refunded so now needing to go through the bank with the proof given to try and get a partial refund. Tried customer service
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Walter.Bowman
May 12, 2023
"Shein Company review"
I was so pleased with the service I received from this company. They went above and beyond to help me find the perfect item.” Delivery was fast and quality item delivered.
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lthaxton85
May 12, 2023
"two things I have learnt about Shein…"
two things I have learnt about Shein today that you should be aware of:

1. They say orders over £35 free postage. It's not true. My order was over £160 and I got charged £41 handling fee. My order was over £250 as doubled up on some items due to sizes being a bit strange.

2. When a large order is delivered, it comes in a few parcels. When returning them in a few parcels, you only get one label. The post office can only scan it as one parcel. If you parcels do not arrive together chances are that you will only get refunded for one parcel. Today I am £90 down on a return that was sent in 2 packages.

I have kept a handful of items, that should have been cheap but due to the handling fee and not getting a full refund have turned out to be expensive.

It is IMPOSSIBLE to speak to anyone. No phone number, no e-mail address. I have managed to find one via google but contact details are shocking and their automate BOT is beyond useless.

Clothes are great, but be aware of these issues if making a return/purchasing a large order.
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bluecat987
May 12, 2023
"Gorgeous clothes at bargain prices"
I have ordered A LOT of clothes and other items from SheIn. I haven't had any issues with them at all. I haven't needed to return anything so can't comment on refunds etc.
Their designs are gorgeous, so many I would buy. The price is fantastic. I think people need to ge realistic about quality for price. They aren't pretending to be a high end fashion house, after all.
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Sharlene.Shelton
May 12, 2023
"Will NOT recommend this website at all & very POOR delivery service"
Ordered first time on this crappy website and unfortunately will be the last; i ordered 22 products on the 27th of April for my mommabear's birthday which is today; the 12th of May and has not received any of them!!

According to the tracking, it has arrived in the country since the 3rd of May and was supposed to receive them by the 8th of May but in vain!!! F Nothing!

When i contacted them, they told me perhaps i have to pay tax that's why it's not coming BUT HOW WILL I KNOW if nobody contacted me to pay for it? Or it hasn't been mentioned anywhere by the tracking. How will i know how much i have to pay and where to pay????

Without mentioning that's a long time from the 3rd of May till today; 12th of May!! Very POOR service!!! Don't rely on their stupid date or tracking for getting your delivery on time!!
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tinymeercat454
May 12, 2023
"Hot garbage of a company"
Hot garbage of a company, customer service is non-existent. The chat bot is useless. 1 of my orders was supposed to arrive on the 6th, it’s been “out for delivery” this entire time, and I cant even change the address for the other order because it wont give me the option. NEVER AGAIN order from Shein. 🗑️🗑️🗑️
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SohamMcdonalid
May 12, 2023
"I love SHEIN"
I love SHEIN. I order often and with no issues. I get my packages in a timely manner and have returned without issue. I love the clothes!
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Madison.Rodriguez
May 11, 2023
"Quality"
Just had another great order again mostly jewellery great quality and really cheap
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Pemalite2k8
May 11, 2023
"For some reason I can’t order the…"
For some reason I can’t order the clothes I want m🤨but by looking through the reviews that is a good as they look like the quality is awful so I have saved myself time and annoyance
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blackmeercat478
May 11, 2023
"Garbage Quality and Constant Email Spam Despite Unsubscribing Many Times"
I expected poor quality due to the prices but a couple of friends said they'd had some nice items so I tried them but the quality was indeed garbage. Not only that but they spammed the hell out of me, sometimes twice daily! I unsubscribed several times over 2-3 months yet they just kept on sending me spam so I complained and they "fixed" it but, weeks later, I was STILL getting spam so I had to delete my account in the end. Don't bother with these guys, waste of money and data security.
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angrymouse993
May 11, 2023
"The app is so easy"
The app is so easy. So much selection. Great prices and discounts. Returns are also very easy and refunds are made fast. Quality of some of the fabrics isn't great. However for the price, overall great.
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heavyostrich750
May 11, 2023
"I have missing items from my order"
I have missing items from my order
The customer service in SHEIN app is pits , their automated system sucks
Really frustrated
This was my first and probably last I ordered from SHEIN!!!!

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